Policies
Shipping Methods
We ship worldwide by STANDARD REGISTERED mail that provides tracking number but does NOT INCLUDE INSURANCE in case of loss of package or postal errors. Please note that signature is required upon delivery.
We cannot be responsible for loss of packages or errors due to postal service, if you want to INSURANCE your shipment the option is available at checkout.
We ship by STANDARD COLIS from the Belgian post office La Poste, which is a REGISTERED service that provides a tracking number, but DOES NOT INCLUDE INSURANCE in case of package loss.
Estimated shipping times after receiving the shipping notification:
Belgium : 3-5 business days
France, Germany and the Netherlands. 5-10 business days
Gift wrapping and packaging
Our jewelry comes nicely packed iin plastic-free packaging to ensure its safety shipped and ready to be given as a gift.
Please note
All our jewelry is made to order, please check the time of fabrication to know the estimated date of shipment and the expected delivery date at your order from your purchases and reviews section.
If you order has been shipped please, find tracking information and order details from your shipping notification sent to your email address.
We use the Belgian postal service "La Poste" to ship orders so you can also use the number to track your letter at bpost.be.
Please contact us in case your order is not with you by the end of the deadline set for delivery. Usually the most of packages arrive on time and safe but we cannot be responsible for postal delay.
Nevertheless, your order is not with you by the end of the deadline set for delivery please contact us, we will be pleased to help you through the post service claim.
Returns
We gladly accept returns and exchanges, please contact us within 14 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received it. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Exchanges
I gladly accept exchanges within 14 days of delivery. If you wish to exchange your item, send us an email at simonedourado2@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Quality guarantee
Our designs are ethically handmade, taking care of all details to offer you a timeless piece of jewelry made to last.
We want you to be 100% happy with your jewelry so if for any reason you are not completely satisfied with your purchase please contact us and we will provide you with an exchange, refund or send you a replacement piece in case of faulty product.
All our jewelry is made by sterling silver, NICKEL free.